Membership Support Specialist

6 days ago


Alexandria, Louisiana, United States Heart of LA Federal Credit Union Full time

Heart of LA Federal Credit Union is seeking an experienced Membership Support Specialist to join our team. As a Member Care Specialist II, you will be responsible for providing exceptional customer service to our members via phone, email, and mail.

Job Summary:

  • Answer member calls and assist with balance inquiries, transfers, and resolving member problems.
  • Process returned mail and mobile deposits, as well as perform routine maintenance on accounts.
  • Promote benefit awareness and member experience.
  • Perform other duties assigned by management.

Requirements:

  • 6 months to 2 years of similar or related experience.
  • A high school education or GED.
  • Courtesy, tact, and diplomacy are essential elements of the job.

Salary: $45,000 - $55,000 per year, depending on experience.



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