Customer Service Representative

1 month ago


Dallas, Texas, United States MCI Military Recruitment Full time
Job Title: Customer Service Representative

At MCI, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Handle customer inquiries and issues via phone, email, and chat
  • Provide accurate and timely resolutions to customer complaints and issues
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
  • Stay up-to-date with product and service knowledge to provide informed solutions to customers
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a flexible schedule, including weekends and holidays
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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