Customer Service Representative

3 weeks ago


Denver, Colorado, United States DaVita, Inc. Full time

Job Summary:

The Customer Service Specialist performs administrative and customer service tasks for the call center. In addition, you are responsible for uploading forms electronically, processing incoming mail, and performing various administrative tasks as required.

Key Responsibilities:

  • Communicate program information to patients, providers, dialysis centers, and other caregivers
  • Provide exceptional customer service and support to patients and their families
  • Process and respond to customer inquiries in a timely and professional manner
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience

Requirements:

  • ~ 2 years of either call center or administrative experience
  • ~ Basic proficiency in MS Word, Excel, Outlook
  • ~ Demonstrated accuracy in documentation and data entry a plus

What We Offer:

  • Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
  • DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning

DaVita's Commitment to Diversity & Belonging:

At DaVita, we strive to be a community first and a company second. Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Colorado Residents:

Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation.



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