Renewal Representative

3 weeks ago

Colorado Springs, Colorado, United States Oracle Full time
Job Description

As a Renewal Representative at Oracle, you will play a critical role in driving the renewal of contracts with existing customers. Your primary focus will be on ensuring timely renewals for small to medium-sized customers in your assigned territory.

Key Responsibilities
  • Drive the renewal of Oracle's contracts to existing customers
  • Responsible for timely renewals for small to medium-sized customers in assigned territory
  • Educate customers on business practices and any associated contractual implications
  • Ensure customer awareness and understanding of applicable elements of Oracle's portfolio
  • Meet productivity expectations on outbound calls for renewals
  • Manage exceptions for customers with issues that may delay or inhibit renewals
  • Identify and transfer leads to sales representatives for top-tier opportunities
  • Accurately forecast business targets and opportunities in territory
Requirements
  • 0-2 years experience in sales, or related field
  • Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures
What You Will Do

The primary focus of the Renewal Representative is to act as a customer liaison for all Premier Support Service's questions and order quoting and processing.

Working in a phone and email system, you will take the next request as they come in from any Oracle customer, regardless of size.

You will be responsible for ensuring customer's questions are answered and PO are received and processed for all support renewals.

You will also drive online quoting and PO acceptance on line by customers, as well as drive auto renewal and other customer automation.

Core Characteristics
  • Demonstration of strength and confidence in interpersonal communications and diplomacy
  • Self-motivation and ability to think on one's feet
  • Ability to acquire new skills quickly
  • Effective management of multiple tasks and priorities
Knowledge and Skills
  • Demonstrated ability to learn new and often sophisticated business systems quickly and effectively
  • Ability to effectively navigate Oracle and maximize appropriate resources at appropriate times
  • Comprehension of the Oracle sales process/cycle and Business Practice policies
  • Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems
  • Understands business use of Oracle products, services and future directions
  • Knowledge of Oracle applications a plus
Oracle Culture

At Oracle, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone can thrive and contribute their best work.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) Savings and Investment Plan with company match.

We also offer flexible work arrangements, paid time off, and a range of other benefits to support your well-being and career growth.

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