Customer Service Coordinator

5 days ago


Downers Grove, Illinois, United States Capital One Full time
About the Role
Capital One is seeking a skilled Customer Service Coordinator to join our team. This role involves providing exceptional support to our dealerships and customers, ensuring seamless loan processing and funding experiences. As a key member of our Auto Finance Division, you will be responsible for reviewing and verifying loan documentation, gathering and validating information, and collaborating with cross-functional teams to resolve issues.

Responsibilities:
* Act as a liaison between Capital One and our dealership partners to facilitate effective communication and issue resolution.
* Cultivate strong relationships with our dealerships to drive business growth and customer satisfaction.
* Verify and process loan documentation accurately, identifying and correcting errors in a timely manner.
* Provide educational resources and support to Dealer Customers on Capital One's auto finance policies and procedures.

Requirements:
* High school diploma or equivalent certification required; associate's degree preferred.
* Minimum 2 years of sales or customer service experience; prior work in auto finance or related industry a plus.
* Excellent communication, multitasking, and problem-solving skills essential for success in this role. Estimated salary: $63,500 - $72,400 per annum, depending on location and experience.

What We Offer
Capital One provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our company culture emphasizes diversity, inclusion, and professional growth opportunities.

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