Client Relations Representative

2 weeks ago


Hayden, Colorado, United States Frontier Management (OR) Full time
Join Frontier Management (OR) as a Customer Experience Associate

Position Overview:

Compensation: $22.00/hr

The Customer Experience Associate is dedicated to delivering exceptional service that exceeds customer expectations, fostering a culture of empowerment among team members to achieve outstanding service delivery.

This role is pivotal in ensuring first contact resolution and enhancing the customer interaction experience at our locations. The associate will promptly address and resolve customer concerns with the utmost professionalism and hospitality.

Acting as the primary liaison for the Net Promoter Score (NPS) metrics, the associate will keep the management team informed on all performance-related actions and decisions regarding NPS.

This position involves analyzing NPS data to identify root causes and implementing strategies to elevate guest satisfaction. The associate will enhance service quality by effectively communicating and guiding employees to understand customer needs, offering feedback, and providing individual coaching as necessary. It is essential to ensure that all corporate policies and procedures are adhered to by all team members.

Required Qualifications:

Minimum of 3 years of proven experience in customer service, with a background in operations and sales preferred. Experience in the rental car industry is advantageous. Exceptional customer service abilities. Strong verbal and written communication skills. Proficient in relationship building and leadership. Excellent problem-solving and decision-making capabilities.

Benefits and Perks:

As part of our organization, you will have the opportunity to Drive your Potential and Power your Passion. Here are some of the benefits and discounts available:

- 40% discount on standard rentals
- Options for Medical, Dental & Vision plans
- Retirement programs, including 401(k) with employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees and their families
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs including Pet, Legal/Identity Theft, and Critical Illness
- Additional perks and discounts such as Theme Park Tickets, Gym Discounts, and more.

  • Hayden, Colorado, United States Coca-Cola Bottling Company High Country Full time

    Job OverviewCoca-Cola Bottling Company High Country has been a prominent name in the beverage industry for over a century, recognized for its diverse range of products. Established in 1956, we are a family-owned regional bottler serving various states.Our core values—Honesty, Integrity, Trust, and Respect—guide our operations and interactions. We...


  • Hayden, Idaho, United States Nannette Foster - State Farm Agent Full time

    Job OverviewPosition Summary:Are you seeking a part-time opportunity that offers rewarding work and competitive pay? Explore a role within a State Farm Agent's office.Key Responsibilities:Build and maintain customer relationships while ensuring follow-up as necessary.Deliver prompt, accurate, and courteous customer service, addressing inquiries related to...


  • Hayden, Idaho, United States Nannette Foster - State Farm Agent Full time

    Position OverviewAre you seeking a part-time opportunity that offers fulfilling work along with competitive pay? Consider a role within the office of a State Farm Agent.Key ResponsibilitiesBuild and maintain customer relationships while providing necessary follow-ups.Deliver prompt, accurate, and friendly service to clients, addressing inquiries about...


  • Hayden, Idaho, United States SERVPRO of Coeur d'Alene Full time

    About the RoleSERVPRO of Coeur d'Alene is seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, coordinating crew and job scheduling, and performing various administrative tasks.Key ResponsibilitiesCustomer...


  • Hayden, United States Matthew Pelz - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...


  • Hayden, United States SERVPRO of Coeur d'Alene Full time

    SERVPRO of Coeur d'Alene Growing! We are hiring a Water Restoration ManagerDo you love helping people through difficult situations? Are you motivated to make a difference each and every day? If so, don't miss your chance to join our franchise as a Restoration Manager. As a Restoration Manager at SERVPRO of Coeur d'Alene, you will be a part of a highly...


  • Hayden, United States SERVPRO of Coeur d'Alene Full time

    SERVPRO of Moscow/Pullman is Growing! We are hiring a Water Restoration ManagerDo you love helping people through difficult situations? Are you motivated to make a difference each and every day? If so, don't miss your chance to join our franchise as a Restoration Manager. As a Restoration Manager at SERVPRO of Coeur d'Alene, you will be a part of a highly...


  • Hayden, Idaho, United States Nannette Foster - State Farm Agent Full time

    Position OverviewNannette Foster - State Farm Agent is in search of a proactive and career-focused individual to enhance our customer engagement efforts. As a representative of our agency, you will cultivate and strengthen relationships within the community to advocate for State Farm's diverse range of products, including auto, home, and life insurance.Key...


  • Hayden, Idaho, United States Western States Equipment Company Full time

    Equipment Service RepresentativeOverviewThe Equipment Service Representative plays a vital role in ensuring customer satisfaction through effective communication and support. This position involves assisting customers with the proper handling and safety of machinery, as well as maintaining the overall organization of the equipment yard.Key...


  • Hayden, Idaho, United States The Ladders Full time

    About Our FirmWe are a diverse CPA practice dedicated to delivering comprehensive financial and tax advisory services to both corporate and individual clients. Our extensive network includes collaboration with financial consultants and legal professionals, allowing us to offer a holistic suite of services tailored to our clients' needs.The RoleWe are seeking...


  • Hayden, Indiana, United States Fast Pace Health Full time

    About the RoleFast Pace Health is seeking a highly skilled and experienced Family Nurse Practitioner to join our team. As a key member of our healthcare team, you will be responsible for delivering high-quality patient care and leading our clinic staff in providing excellent patient experiences.Key ResponsibilitiesLead Clinic Staff: Provide guidance and...

  • Flooring Sales/PM

    4 weeks ago


    Hayden, United States gpac Full time

    Job Title: Sales/Project Manager - Flooring Job Type: Full-time About Us: The company is a reputable and growing provider of high-quality flooring solutions. With a commitment to excellence, we specialize in delivering top-notch products and services to our diverse clientele. They have a very tight-knit family feel culture and it pays off with the incredible...


  • Hayden, Idaho, United States Nannette Foster - State Farm Agent Full time

    Job OverviewPosition Summary:As a dedicated Insurance Account Executive, you will play a vital role in fostering customer relationships and promoting various insurance products. This position is ideal for a motivated professional who is enthusiastic about helping clients navigate their insurance needs.Key Responsibilities:Build and maintain strong customer...

  • Asphalt Plant Laborer

    1 month ago


    Hayden, United States CRH Full time

     Job ID:  #United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by...


  • Hayden, United States H&R Block Full time

    532443BR Title: 957006 - Franchise - Tax Professional Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they...

  • Diesel Technician

    3 months ago


    Hayden, United States Wagner Equipment Full time

    Job Details Description Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for...

  • Project Engineer

    3 months ago


    Hayden, United States The Ladders Full time

    Headquartered in Phoenix, Arizona, Haydon is a family-owned business established in 1991 on a foundation of grit and long-lasting relationships. The company serves a wide scale of markets with its all-in-one construction solutions including: Building (Commercial), Heavy Civil, Pre-Construction, Landscape and Building Information Modeling. Haydon's unique...

  • Local Delivery Helper

    1 month ago


    Hayden, United States Watkins Distributing Full time

    Job DescriptionJob DescriptionWho We Are:Watkins Distributing is a family-owned and operated beverage distribution company that has serviced Idaho and Montana for four generations. Job Summary:This position will be responsible for helping with local delivery activities during the week, and merchandising on the weekends. Working days are Wednesday- Sunday...

  • Post Office Worker

    1 month ago


    Hayden, United States United States Postal Service Full time

    If you are searching for an engaging and thrilling job in the mailing sector, Mail Handler Assistant at USPS might be just what you need. That is to say, we currently have employment opportunities throughout the country in the largest agency of the government which employs almost 1 million people. In fact, USPS provides excellent training for all new...

  • Sales Merchandiser

    2 weeks ago


    Hayden, United States Coca-Cola Bottling Company High Country Full time

    Job Type Full-time Description Coca-Cola, with its many brands, has been recognized and enjoyed by people around the world for over a century. Founded in 1956, Coca-Cola Bottling Company High Country is a family owned, regional Bottler serving portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming. Every day we honor our...

  • A&P Mechanic

    3 months ago


    Hayden, United States HQ Aero Management Inc. Full time

    HQ Aero is currently recruiting for  A&P Mechanics in  Hayden, ID.The A&P is responsible for ensuring that all aircraft maintenance is accomplished in accordance with the customer's policies and procedures. As an A&P you are also responsible for ensuring all aircraft technical documents and FAA Aviation Regulations are adhered to. Responsibilities: As...