Client Relations Representative
2 weeks ago
Position Overview:
Compensation: $22.00/hr
The Customer Experience Associate is dedicated to delivering exceptional service that exceeds customer expectations, fostering a culture of empowerment among team members to achieve outstanding service delivery.
This role is pivotal in ensuring first contact resolution and enhancing the customer interaction experience at our locations. The associate will promptly address and resolve customer concerns with the utmost professionalism and hospitality.Acting as the primary liaison for the Net Promoter Score (NPS) metrics, the associate will keep the management team informed on all performance-related actions and decisions regarding NPS.
This position involves analyzing NPS data to identify root causes and implementing strategies to elevate guest satisfaction. The associate will enhance service quality by effectively communicating and guiding employees to understand customer needs, offering feedback, and providing individual coaching as necessary. It is essential to ensure that all corporate policies and procedures are adhered to by all team members.Required Qualifications:
Minimum of 3 years of proven experience in customer service, with a background in operations and sales preferred. Experience in the rental car industry is advantageous. Exceptional customer service abilities. Strong verbal and written communication skills. Proficient in relationship building and leadership. Excellent problem-solving and decision-making capabilities.
Benefits and Perks:
As part of our organization, you will have the opportunity to Drive your Potential and Power your Passion. Here are some of the benefits and discounts available:
- 40% discount on standard rentals
- Options for Medical, Dental & Vision plans
- Retirement programs, including 401(k) with employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees and their families
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs including Pet, Legal/Identity Theft, and Critical Illness
- Additional perks and discounts such as Theme Park Tickets, Gym Discounts, and more.
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