Strategic Operations Director

2 weeks ago


New York, New York, United States Charlie Health Full time

About Charlie Health

At Charlie Health, we're on a mission to revolutionize mental healthcare by providing life-saving treatment solutions. We're seeking an exceptional Strategic Operations Director to join our team and help drive commercial strategy and operations.

Salary Range: $136,000 - $168,000 per year, including performance-based bonus

Job Description

This role will play a pivotal part in defining our commercial strategy, driving operational efficiency, and streamlining processes across the business. You'll work closely with Revenue Cycle Management teams to identify areas for improvement and develop innovative solutions to enhance our revenue collection.

Your Key Responsibilities Will Include:

  • Liaising with RCM teams to identify areas for process improvement and developing effective solutions
  • Designing, implementing, and monitoring new processes to optimize operational efficiency
  • Becoming a subject matter expert on insurance revenue collection and contributing to the development of commercial KPIs
  • Collaborating with functional partner teams to develop and project manage new care models
  • Creative problem-solving at a fast-paced, mission-driven organization

Requirements:

  • Bachelor's Degree
  • 5+ years of relevant experience
  • Natural leader with expertise in owning initiatives end-to-end
  • Exceptional communication, interpersonal, and relationship-building skills
  • Strong analytical capabilities
  • Consulting or investment banking experience a plus
  • Healthcare experience a plus

Benefits:

Charlie Health is committed to providing comprehensive benefits to all full-time employees. Our benefits package includes competitive salary, performance-based bonus, and other perks that support your well-being and career growth.



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