Social Services Team Leader

2 weeks ago

Wayne, Nebraska, United States State of Nebraska Full time

Overview:
The work we do is significant and impactful.

Hiring Agency:
Health & Human Services - Agency 25

Location:
South Sioux City, NE, Wayne, NE

Compensation:
$25.719 per hour

Position Summary:
The Department of Health and Human Services is seeking a dedicated Eligibility Operations Supervisor who exemplifies outstanding customer service abilities, possesses a strong ethical foundation, and is proactive in their approach.

Key Responsibilities:
The successful candidate will:

  • Oversee team performance and conduct behavioral assessments.
  • Ensure accountability among team members and direct reports.
  • Provide coaching and mentorship to enhance team development.
  • Facilitate case consultations with colleagues.
  • Gather and interpret data from various reports.
  • Monitor and evaluate team performance metrics.
  • Lead regular staff meetings.
  • Navigate and manage multiple computer systems effectively.

Customer Service Excellence:
Address and resolve customer inquiries and complaints efficiently.

Qualifications:

Minimum Requirements:
Completion of post-secondary coursework in fields such as social work, counseling, psychology, sociology, human development, mental health, education, or related disciplines, along with experience in a social service setting involving eligibility determination for public assistance or social services programs, case management, resource development, or similar functions. Experience in supervisory roles and employee performance evaluation is also required.

Preferred Qualifications:
At least two years of experience with Medicaid and Long-Term Care, along with some background in supervision, training, or mentoring.

Additional Requirements:
A valid driver's license or the capability to provide independent, authorized transportation.

Essential Skills:

  • Strong leadership capabilities.
  • Professional communication skills.
  • Ability to engage and motivate team members.
  • Approachable demeanor for team interactions.
  • Adaptability to various personality types.
  • Support staff in meeting performance expectations.
  • Flexibility in prioritizing daily tasks.
  • Capacity to manage multiple tasks simultaneously.
  • Track and assess daily progress of the team.
  • Maintain, organize, and analyze data effectively.
  • Evaluate team performance and celebrate achievements.
  • Experience in process improvement initiatives.

Benefits:
We provide a comprehensive benefits package, including competitive pay, paid time off, retirement plans, and professional development opportunities to enhance your career and personal life. Your salary is just one component of your total compensation.

Opportunity Statement:
The State of Nebraska is committed to valuing our employees and fostering a supportive environment that promotes diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.

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