Guest Experience Lead
12 hours ago
As a Guest Experience Lead at McDonald's, you will play a vital role in ensuring that our customers have an exceptional experience every time they visit our restaurant. Your primary responsibility will be to lead the guest experience team, ensuring that every guest feels valued and satisfied with their visit.
Key Responsibilities:
- Lead the guest experience team to ensure seamless service delivery
- Check in with guests to ensure they are enjoying their experience
- Handle guest concerns and provide resolution to their satisfaction
- Work collaboratively with the team to maintain a welcoming and clean restaurant environment
- Offer expert insight into promotions and benefits of utilizing the McDonald's App and Mobile Order & Pay features
Requirements:
- A humble and hospitable demeanor
- Passion for helping and serving others
- Desire to learn and grow
- Ability to communicate effectively and anticipate customer needs
What We Offer:
- Competitive pay starting at $14.50/hour plus cash incentives
- Employee discounts and free meals
- Paid sick leave and/or paid time off
- Tuition reimbursement and/or educational assistance
- Training and advancement opportunities
- Weekly direct deposit
- 401k plan*Medical, dental, and vision benefits*And much, much more
Equal Employment Opportunity:
McDonald's is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.
We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact the restaurant you are applying to request accommodation(s).
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