Retail Store Operations Director

2 weeks ago


Jacksonville, United States Furniture Fair Full time
Job Overview

Furniture Fair, the largest Furniture, Mattress, Appliance and Electronics retailer in eastern NC for over 74 years, is seeking a highly skilled retail store manager to oversee the overall management of our stores. This key position requires a results-driven individual who can enhance customer satisfaction, meet sales and profitability goals, and effectively manage staff.

The ideal candidate will have a background in financial planning, employee recruitment, or retail management, with excellent leadership skills and business acumen.

Responsibilities:

  • Train, motivate, mentor, and provide feedback to sales staff to meet sales goals
  • Ensure high levels of customer satisfaction through exceptional service
  • Complete store administration tasks and ensure compliance with company policies and procedures
  • Maintain outstanding store conditions and visual merchandising standards
  • Address staff and customer issues, including complaints and grievances
  • Serve as a role model for well-behavior and high performance
  • Perform additional store manager duties as needed

Requirements:

  • Proven successful experience as a retail manager
  • Effective leadership skills and business orientation
  • Strong customer management skills
  • Excellent organizational skills
  • Good communication and interpersonal skills

Compensation: The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.



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