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Customer Service Representative

2 months ago

Amsterdam, New York, United States Alpin Haus Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Alpin Haus. As a key member of our Service Department, you will provide exceptional phone support to our customers, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Prepare work orders and coordinate with our Service Advisors to ensure seamless communication and efficient service delivery
  • Suggest additional services and accessories to enhance customer satisfaction
  • Maintain accurate records and update customer information as needed
  • Collaborate with our Service team to ensure timely and effective communication with customers

Requirements:

  • High school diploma or equivalent
  • 1 year of experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Office 365 and phone systems

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.