Restaurant Team Member
4 weeks ago
About the Role:
This position will perform both restaurant and retail duties. As a Restaurant Team Member, you will be the face of our company, providing exceptional guest service and ensuring a positive experience for all customers. You will be responsible for managing all cash handling and credit card processing procedures, assembling proprietary retail items, and maintaining a clean and organized sales floor and stockroom.
Key Responsibilities:
- Provide exceptional guest service and create a positive experience for all customers
- Manage all cash handling and credit card processing procedures
- Assemble various proprietary retail items per the Recipe Guidelines
- Maintain a clean and organized sales floor and stockroom
- Ensure all product is appropriately priced and signed per Company Guidelines
- Maintain detailed knowledge of all products, pricing, and Company History
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Gift-wrap as needed items for sale per Company Guidelines and Standards
- Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
- Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition
- Maintain the stockroom in a clean and orderly fashion
- Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
- Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
- Properly Set Up, Maintain, and Break Down Fountain Area
- Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
- Maintain the proper level and all required ice cream flavors
- Keep knowledge level current of all fountain products and their required preparation
- Work as a "Topper" or "Scooper" as needed
- Perform "Semi-Table Service" function as part of overall Guest Satisfaction
- Maintain all Candy Making equipment and supplies in good working order, and know all recipes
- Must be 18 years old
- High school diploma preferred
- Ability to work with little or no supervision
- Ability to work with a diverse work team and meet adversity with professionalism
- Ability to manage time effectively
- Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
- Ability to operate a dishwashing machine
Ghirardelli's employees are the face of our company. They set us apart from other retailers. We offer a fun and dynamic work environment, competitive pay, and opportunities for advancement. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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