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Healthcare Patient Coordinator

2 months ago

Georgia, United States Barbour Orthopaedics & Spine Full time

About Barbour Orthopaedics & Spine:

Barbour Orthopaedics & Spine is a growing healthcare organization dedicated to providing exceptional service across multiple clinics. We prioritize creating a supportive work environment while delivering unparalleled care to our patients.

Position Overview:

We are in search of a bilingual (Korean) Patient Care Coordinator to enhance our patient service experience.

Key Responsibilities:

  • Facilitate the patient journey through the four-stage process at Barbour Orthopaedics & Spine, ensuring a smooth transition to completion.
  • Maintain a compassionate, professional demeanor when interacting with patients.
  • Respond swiftly to inquiries from patients and their families.
  • Develop alternative care plans when patients face challenges in adhering to treatment protocols.
  • Address and resolve patient concerns effectively.
  • Stay informed about the outstanding service capabilities offered by Barbour Orthopaedics & Spine.
  • Handle processing of orders, forms, applications, and patient requests.
  • Document all patient interactions, transactions, feedback, and complaints accurately.
  • Collaborate and communicate with colleagues as necessary to ensure seamless service delivery.
  • Provide insights on improving the efficiency of the patient service process.
  • Ensure high levels of patient satisfaction and deliver professional support.

Qualifications:

  • Fluency in Korean is essential.
  • Experience with Health Insurance Verification, Personal Injury, or Workers' Compensation is required.
  • A degree is preferred but not mandatory, particularly in fields such as sales, telemarketing, or business.
  • Completion of relevant coursework in sales techniques, marketing, and communication may be beneficial.
  • Familiarity with Salesforce and NextGen software is advantageous.
  • Ability to communicate clearly and concisely.
  • Strong teamwork skills and the ability to foster positive interdepartmental relationships.
  • Excellent organizational skills and the ability to work independently.
  • Capability to manage multiple priorities effectively under pressure.

Why Consider a Career with Us?

We provide competitive compensation, paid holidays, a comprehensive benefits package, paid time off, a 401K plan with company matching, complimentary catered lunches weekly, free parking, and a paid day off for your birthday.