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Patient Access Specialist II
2 months ago
University of California, Irvine (UCI) Health stands as the clinical arm of the University of California, Irvine, and is recognized as the sole academic health system in Orange County. UCI Health encompasses its primary facility, UCI Medical Center, a 459-bed acute care hospital located in Orange, California, alongside four additional hospitals and a network of affiliated physicians throughout Orange and Los Angeles counties, as well as various outpatient care centers across the area. For 23 consecutive years, UCI Medical Center has been acknowledged among America's Best Hospitals by U.S. News & World Report, offering specialized tertiary and quaternary care. It is also home to Orange County's only National Cancer Institute-designated comprehensive cancer center, a high-risk perinatal/neonatal program, and a verified Level I adult and Level II pediatric trauma center, along with a gold level geriatric emergency department and a regional burn center. UCI Health serves a diverse population of nearly 4 million residents in Orange County, western Riverside County, and southeast Los Angeles County.
To discover more about UCI Health, please visit our website.
Your Role
Position Overview:
The individual in this role will be accountable for various tasks aimed at enhancing departmental efficiency, which may include, but are not limited to, scheduling, patient registration, pre-admission and admission processes, reception duties, and discharge functions. It is essential to gather complete and accurate demographic information from patients. Patient Access representatives are also required to implement appropriate and compliant techniques for collecting patient liabilities before, during, and after the date of service.
Essential Skills for Success
Compensation and Benefits:
We provide a comprehensive range of benefits designed to enhance your experience at UCI. These benefits may encompass medical insurance, sick leave, vacation time, retirement savings plans, and access to various discounts and perks. For further details regarding our compensation practices and benefits, please refer to the provided links.
Required Qualifications:
- High School Diploma or GED is mandatory. 0-1 year of experience in a Customer Service role is required. 0-1 year of administrative experience in a medical facility, health insurance, or a related field is preferred. Some college coursework is necessary.
- Must possess the skills, knowledge, and abilities essential for the successful execution of assigned responsibilities.
- Demonstrated customer service skills suitable for the position.
- Excellent written and verbal communication skills in English.
- Ability to maintain a work pace that aligns with the workload.
- Capacity to establish and sustain effective working relationships throughout the Health System.
- Familiarity with university and medical center organizations, policies, procedures, and forms.
The University of California, Irvine is dedicated to fostering a safe and healthy environment for the entire UCI community. As part of this commitment, all candidates who accept an employment offer must adhere to the following employment conditions:
- Background Check and Live Scan.
- Legal Right to Work in the United States.
- Vaccination Policies.
- Smoking and Tobacco Policy.
- Drug-Free Environment.
- California Child Abuse and Neglect Reporting Act.
- E-Verify.
- Pre-Placement Health Evaluation.
Equal Opportunity Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce while honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request.
