Customer Engagement Expert

3 weeks ago


Burbank, California, United States 24 Hour Fitness Full time

**Our Mission**

At 24 Hour Fitness, we're dedicated to creating a healthier, happier world. Our mission is to provide an accessible, affordable, and welcoming fitness community for everyone.

We're passionate about delivering exceptional customer experiences and empowering our members to achieve their fitness goals.

**Job Role**

We're seeking a highly motivated Sales and Service Expert to join our team. In this role, you'll be responsible for providing an outstanding customer experience, promoting our products and services, and building relationships with our members.

**Key Responsibilities**

• Deliver a genuine, authentic, and engaging guest experience tailored to their unique needs and interests.

• Execute the CARE sales model with each guest, sharing how 24 Hour Fitness' products and services can meet their fitness needs.

• Contact potential members by phone to invite them into our club and help them get started on their fitness journey.

• Generate leads and new business internally through member promotions, referrals, and lead generation activities.

**Compensation**

As a Sales and Service Expert at 24 Hour Fitness, you'll enjoy a competitive salary of $17.15 - $19.06 per hour, depending on location, work experience, and education. You'll also receive free club membership, employee assistance program (EAP), basic group life and AD&D insurance ($10,000), and 401k savings and investment plan.

In addition, you'll have access to paid time off, sickness benefits, and medical, dental, and vision benefits if you work an average of 30 hours or more per week.

**Requirements**

• Authentic, sincere, and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others.

• Strive to excel, exceed goals, have a can-do attitude, and embrace failure as an opportunity to grow and learn.

• Love to achieve or exceed sales goals, and have a genuine interest in helping others.

• 1-2+ years of retail or fitness sales experience.

**Travel Requirements**

We offer flexible scheduling across weekdays, weekends, and holidays to best serve our member community. Minimum travel may be required for training purposes and lead generation.



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