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Airport Customer Service Representative

2 months ago

Eugene, Oregon, United States GAT Airline Ground Support Full time
Job Summary

We are seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team at GAT Airline Ground Support. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers, ensuring a smooth and efficient travel experience.

Key Responsibilities:
  • Greet and Assist Customers: Provide prompt, friendly, and courteous service to all customers, both in person and over the phone.
  • Flight Announcements: Announce both incoming and outbound flights to ensure passengers are aware of their flight status.
  • Transaction Processing: Handle credit card and personal check transactions with accuracy and process collections and close out procedures.
  • Baggage Handling: Accept and process checked baggage weighing up to 100 lbs. and place it on conveyor belts.
  • Jetway Operations: Operate jetways to position them for aircraft arrival and departure.
  • Computer Systems: Use airline computer systems to provide flight information, ticketing, and boarding documents.
  • Customer Support: Provide assistance to unaccompanied minors and disabled passengers throughout the airport.
Requirements:
  • Age and Education: Must be at least 18 years old and have a high school diploma, GED, or equivalent work experience.
  • Language Skills: Ability to read, speak, and understand the English language.
  • Physical Demands: Ability to stand for long periods of time and occasionally lift bags or items weighing between 50 and 70 pounds.
  • Communication Skills: Possess good communication skills and a friendly, outgoing personality.
  • Computer Skills: Possess entry-level computer skills.
  • Background Check: Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check.
Other Details:
  • Job Family: CUS
  • Job Function: CUS - Customer Service
  • Pay Type: Hourly