Program Manager
1 month ago
The Program Manager oversees the daily operations of the ice arena, ensuring a seamless experience for customers and staff. This role involves coordinating ice usage, supervising staff, and managing programs and services.
Key Responsibilities- Coordinate ice usage with local groups, including open skating, hockey, and other events
- Supervise and train staff, including interviewing, hiring, and directing work
- Work closely with hockey and skating associations to schedule ice usage and arrange necessary personnel, equipment, and materials
- Develop and execute programs, including Learn to Skate, Learn to Play, and summer camps
- Investigate and resolve operational problems and complaints
- Develop and maintain operating procedures, records, and reports
- Create and enforce ice rental contracts
- Participate in management and company staff meetings
- Serve as Manager on Duty and troubleshoot issues outside of regular working hours
- High school or vocational diploma required; BA degree desired
- Experience with general functions of an ice arena
- Knowledge of supervisory principles and working with casual staff
- Ability to work flexible and demanding schedules, including nights, weekends, and holidays
- Working knowledge of audio/video and information technology systems, ice systems, and basic computer skills
- Working knowledge of ice and ice-making systems
Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer a 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential and highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions.
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Program Director
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