Program Manager

1 month ago


Coralville Iowa, United States Oak View Group Full time
Job Summary

The Program Manager oversees the daily operations of the ice arena, ensuring a seamless experience for customers and staff. This role involves coordinating ice usage, supervising staff, and managing programs and services.

Key Responsibilities
  • Coordinate ice usage with local groups, including open skating, hockey, and other events
  • Supervise and train staff, including interviewing, hiring, and directing work
  • Work closely with hockey and skating associations to schedule ice usage and arrange necessary personnel, equipment, and materials
  • Develop and execute programs, including Learn to Skate, Learn to Play, and summer camps
  • Investigate and resolve operational problems and complaints
  • Develop and maintain operating procedures, records, and reports
  • Create and enforce ice rental contracts
  • Participate in management and company staff meetings
  • Serve as Manager on Duty and troubleshoot issues outside of regular working hours
Requirements
  • High school or vocational diploma required; BA degree desired
  • Experience with general functions of an ice arena
  • Knowledge of supervisory principles and working with casual staff
  • Ability to work flexible and demanding schedules, including nights, weekends, and holidays
  • Working knowledge of audio/video and information technology systems, ice systems, and basic computer skills
  • Working knowledge of ice and ice-making systems
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer a 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential and highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions.


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