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Business Support Analyst II

2 months ago

Tallahassee FL USA, United States My Florida Corp Defunct Full time
Job Title: Business Support Analyst II

We are seeking a highly skilled Business Support Analyst II to join our team at My Florida Corp Defunct. As a key member of our Procurement Office, you will play a critical role in maintaining our Procurement Office Applications, including The Procurement Development Application (PDA), Consultant Evaluation (CE) Application, Professional Prequalification Application (PPQ), Consultant Invoice Transmittal System (CITS) and Automated Fee Proposal (AFP).

Key Responsibilities:
  • Maintain liaisons with other Department offices and outside agencies to identify essential procurement-related information.
  • Provide assistance to Procurement Office staff and associated customer base in troubleshooting system problems and data inconsistencies.
  • Provide business and information technology analysis services for the Procurement Office, including gaining an understanding of the Office's information technology goals and plans, performing background research to understand the business and technical environment of the Department of Transportation, and providing best practice advice and service to functional areas on their projects.
  • Produce written deliverables, including business process diagrams and narratives, requirements, specifications, business or technical analyses, test plans, test cases, training materials, meeting agendas and related action items, presentations, project proposals/charters, basic schedules and timelines, status reports, and procurement recommendations.
  • Serve as the point of contact for issues/concerns regarding the PDA, CE, and PPQ systems and databases.
  • Communicate necessary break fixes to the Consultant responsible for maintenance of applications.
  • Coordinate with Consultant and Office of Information Technology (OIT) as necessary for any enhancements or break fixes.
  • Perform thorough Unit, System, and Production (if applicable) environment testing after code pushes for any upgrades/changes.
  • Ensure changes are made according to specifications through complete system testing and thorough review of test results.
  • Prepare and conduct presentations to the Information Technology/Operational Technology (IT/OT) Task Team and Executive Management for any enhancement proposals for consideration and approval.
  • Inform districts of system upgrades/changes.
  • Maintain PDA, CE, and PPQ User Manuals.
  • Conduct in-person training for district staff as needed on use of the PDA, CE, and PPQ systems.
  • Respond to district queries/issues, including Service Desk Tickets concerning Consultant Evaluation using the CE application.
  • Assist/train district staff and Central Office project managers with data entry of consultant performance evaluations in the CE application.
  • Write reports for custom data extracts from the reporting tables provided by OIT and make recommendations for additional fields or additional information to be added to reporting tables.
  • Reports can contain data from a variety of applications, including but not limited to: PDA, CE, CITS, and PPQ databases, to fulfill district and public information requests.
  • Create new canned reports for the Reports Menu, as needed.
  • Ensure information presented is accurate and timely.
  • Maintain Professional Services and Design Build advertisement boilerplate language within the PDA.
  • Responsible for updating and removing users in accordance with Automated Access Request Form (AARF).
  • Document current PDA, CE, PPQ system for ease of future training/development.
  • Conduct routine training on application both in person and virtually.
  • Ensure batch processes are running and follow up as needed with OIT.
  • Perform statistical data analysis of information extracts/reporting tables from CITS, PDA, CE, and PPQ systems.
  • Develop and maintain Sharepoint Site for Professional Services Office.
  • Serve as web author.
Requirements:
  • A bachelor's degree or higher from an accredited college or university; or an associate's degree from an accredited college or university and two years of experience in computer systems analysis; or four years of experience in computer systems analysis or computer programming.
  • Ability to interpret and communicate technical information related to computer programming and information technology concepts, both verbally and in writing.
  • Ability to communicate effectively, both written and verbal.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to work independently and balance multiple projects and processes simultaneously.
  • Ability to prepare reports, correspondence, guidelines, and PowerPoint presentations.
  • Skilled in the use of Microsoft Word, Microsoft Excel, and PowerPoint.
  • Skilled in the use of Structured Query Language (SQL).
  • Knowledge of website design with Sharepoint Designer or Sitefinity.
  • Knowledge of Power BI, SQL Server Management Studio, SQL Server Report Builder, and Visual Studio.
  • Knowledge of statistical data analysis.
  • Knowledge of relational database theories, concepts, and access methods.
  • Ability to prepare computer programming specifications, test plans, and create test data scenarios.
  • Knowledge of governing statutes, Rule, and procedures related to Professional Services consultant contracting and consultant performance evaluation.
What We Offer:
  • A highly competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to work with a talented team of professionals.
How to Apply:

To apply for this exciting opportunity, please submit your application through our online portal. We look forward to hearing from you