Service Advisor

3 weeks ago


Tallahassee, Florida, United States GEM MAZDA OF TALLAHASSEE Full time
About the Role
We are seeking an experienced Service Advisor to join our team at Gem Mazda of Tallahassee. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support. Your primary responsibilities will include greeting customers, assisting with their needs, and ensuring a smooth customer experience. You will also be responsible for performing vehicle walk-arounds, consulting with customers on applicable service specials, and communicating with technicians on vehicle needs.

The ideal candidate will have a strong understanding of automotive systems and excellent communication skills. You will work closely with our technicians and other team members to ensure that our customers receive the highest level of service and support. We offer a competitive salary of $90,000 - $125,000 per year, depending on experience. Our benefits package includes paid vacation, personal days, holidays, health insurance, dental insurance, vision insurance, life insurance, and employee discounts.

Key Responsibilities:
  • Greet customers and assist with their needs
  • Perform vehicle walk-arounds and notate customer concerns
  • Consult with customers on applicable service specials
  • Communicate with technicians on vehicle needs
  • Document declined services and ask to follow-up for future considerations
  • Ensure customer has continued communications for updates, changes, service expenses, and completion time
  • Set service appointments
  • Verify that all customer data is accurate
  • Handle customer loaners
  • Delivery vehicle check-in
  • Assisting with customer retention program
  • Handle warranty claims

Requirements
  • 2+ years of experience as a Service Advisor in a dealership environment
  • Strong knowledge of automotive systems and repair procedures
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Valid driver's license

Why Work with Us?
We are a family-owned and operated business located in Tallahassee, Florida, for over 20 years. We strive to promote from within and feel our employees are our most important asset and provide continuous training to ensure your growth.

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