Domestic Parts Strategic Planner
1 day ago
Duke Manufacturing offers an exciting opportunity for a highly motivated and experienced professional to join our team as a Domestic Parts Strategic Planner. In this role, you will play a critical part in shaping our domestic parts and ASA strategic planning initiatives, ensuring alignment with internal support teams, and collaborating with cross-functional teams to drive business growth and improve customer satisfaction.
Key Responsibilities:
- Develop a comprehensive strategic plan for the Domestic Parts and ASA functions.
- Work closely with the Customer Service Manager to identify opportunities for improvement and implement changes to enhance customer satisfaction.
- Collaborate with the Training & Sustainability Specialist to develop and implement standards and documented processes for Customer Support, including CRM standards, troubleshooting methods, and root cause best practices.
- Conduct regular audits to ensure compliance with established procedures and identify areas for improvement.
- Provide guidance and support to the international Service team on technical challenges and field fixes.
- Lead the development and implementation of a quality assurance program to ensure that all products meet or exceed customer expectations.
- Analyze call reports and recommend actions to address recurring problems.
- Manage the Technical MDI and ensure its effective use throughout the organization.
- Provide input to the commercialization process and contribute to new product launches and customer initiatives.
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