Collections Specialist

2 weeks ago


Naperville, Illinois, United States Akraya Full time
Job Summary

We are seeking a detail-oriented and customer-service-focused individual to join our team as a Senior Associate in the collections department.

The role involves collaborating on the review and evaluation of delinquent accounts, developing long-term profitable customer relationships, and providing strategic advice on payment and collections.

Key Responsibilities
  • Deliver exceptional customer service, building trust through expertise and responsive support.
  • Develop and maintain profitable customer relationships, expanding share of wallet.
  • Contact customers to manage their applications and keep them informed about payment status.
  • Execute established loss mitigation processes for non-performing and high-risk accounts.
  • Provide advice on payments and collections strategies, ensuring the best interest of the customer.
Requirements
  • Strong collections and customer service experience.
  • Proficient in credit risk evaluation and loss mitigation strategies.
  • Excellent analytical, problem-solving, and communication skills.
About Akraya

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment.

We are industry leaders in IT staffing, providing staffing solutions for Fortune 100 companies.



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