Customer Service and Sales Associate

6 days ago


North Tonawanda, New York, United States Imagine Staffing Technology Full time
Job Title

Customer Service and Sales Associate

About the Role

We are seeking a highly skilled Customer Service and Sales Associate to join our team at Imagine Staffing Technology. As a key member of our team, you will be responsible for providing exceptional customer service, resolving inquiries, and promoting products to meet customer needs.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities, and resolving customer issues with empathy and efficiency.
  • Sales: Promote and upsell products to meet customer needs, identify and escalate priority issues, and collaborate with other departments.
  • Communication: Project a professional, enthusiastic, and friendly demeanor, communicate effectively with customers and colleagues, and participate in projects as required.
Requirements
  • Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities, turning customer interactions into sales opportunities.
  • Attention to detail and commitment to delivering outstanding customer service.
  • Proficient in Microsoft Windows and Microsoft Office.
  • Strong listening and telephone skills; ability to manage stressful situations appropriately.
Compensation

The estimated salary range for this position is $18 - $22 per hour, contingent on location and experience.



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