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Cash Handling Equipment Specialist

2 months ago

Williamsburg, Virginia, United States Glory Global Solutions Ltd Full time


COMPANY OVERVIEW:
As a prominent player in cash technology solutions, Glory Global Solutions Ltd is dedicated to providing the financial, retail, cash center, and gaming sectors with assurance that their cash management is secure and efficient, contributing to the growth of their businesses.

Our advanced cash automation technologies and process optimization services empower organizations across more than 100 nations to enhance the handling, movement, and management of cash.

Despite our global reach, we prioritize personal engagement with each client to tackle their specific challenges and objectives, ultimately improving staff productivity, lowering operational expenses, and facilitating a more gratifying customer experience.

We offer peace of mind, drive transformation, create opportunities, and empower individuals.

Our mission is to alleviate the burdens of cash management, maximizing the utility of cash, and assisting clients in augmenting the value their personnel and facilities contribute to their operations.


GLORY OFFERS:
  • 401k plan with company contributions and employer matching
  • Education Reimbursement
  • Comprehensive Benefits Package including tuition and adoption assistance
  • Bonus Opportunities
  • Career Advancement

ROLE PURPOSE:
As a Cash Handling Equipment Specialist, you represent Glory Global Solutions Ltd.

As a vital member of our Field Service team, you will be empowered to:
  • Manage all facets of customer service and support for our clients.
  • Independently diagnose and repair a range of high-speed cash-handling machinery, including coin sorters, teller cash dispensers, currency counters/wrappers, and point of sale (POS) systems.
  • Monitor and manage inventory of parts and tools.
  • Stay updated on technical and functional advancements related to Glory equipment.

MAIN RESPONSIBILITIES:
  • Ensure overall client satisfaction.
  • Diagnose system issues and perform necessary repairs.
  • Keep clients informed of progress during maintenance or system downtime.
  • Execute machine installations, implement Engineering Change Notices affecting system upgrades, and conduct Hardware/Software upgrades requiring technical support.
  • Fulfill any additional responsibilities as assigned within the scope of the position.

PAY RANGE:
  • $20 - $27 per hour. Actual compensation will be adjusted based on job-related factors permitted by law, including experience, training, education, geographic location, licensure, certifications, market conditions, departmental budgets, and responsibilities.

Benefits:
  • 401(k) Retirement Plan with company contributions.
  • Health insurance options with three plans available.
  • Access to 24/7 Virtual Doctor services.
  • Dental and Vision insurance.
  • Flexible Spending Accounts.
  • Voluntary and Basic Life Insurance.
  • Short and Long Term Disability coverage.
  • Paid Vacation and Sick days.
  • Professional development and education assistance.
  • Annual Bonus opportunities.
  • Company Vehicle/Insurance for certain positions.

REQUIRED EDUCATION AND QUALIFICATIONS:
  • Currently enrolled in or completed studies in electro-mechanics, electrical engineering, or equivalent experience.
  • Certificates in related fields such as mechanics, electronics, automation, or data processing are preferred.

QUALIFICATIONS:
  • Exceptional customer service and communication skills.
  • Proficient in personal computer usage, particularly Microsoft Office, and navigating network sites and email.
  • Strong logical troubleshooting abilities and capacity to isolate issues at the PCB or component level.
  • Experience interpreting electrical schematics, logic diagrams, and mechanical drawings.
  • Familiarity with AC/DC power distribution and digital/analog circuitry.
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters, ATMs, or copier machines is preferred.
  • 3-5 years of technical field service repair experience in relevant fields such as aviation, medical equipment, vending machine repair, or military repair experience.
  • Valid Driver's License.

REQUIRED SKILLS AND COMPETENCIES:
  • Ability to lift up to 50 pounds without assistance.
  • Capability to sit and/or stand for extended periods, as well as frequently kneel, bend, squat, and twist.
  • Willingness to work at various customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail stores.
  • Availability for weekend and holiday work on a rotational basis to meet business needs.
  • Participation in an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends.
  • Occasional travel outside the assigned territory, including air and overnight travel, may be necessary.
  • Ability to work independently with minimal supervision.


Glory Global Solutions Ltd is an Equal Opportunity / Affirmative Action Employer / An E-Verify Employer, committed to providing equal opportunity for all qualified individuals without discrimination based on race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by law.