Help Desk Support Specialist

4 weeks ago


Dothan, Alabama, United States Unavailable Full time
Job Summary

We are seeking a skilled Help Desk Technician to provide exceptional technical assistance to our customers. As a key member of our team, you will be responsible for resolving technical issues, answering customer inquiries, and providing solutions to ensure a positive customer experience.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and in-person
  • Diagnose and resolve technical issues using diagnostic techniques and troubleshooting skills
  • Handle customer complaints and billing inquiries with professionalism and courtesy
  • Offer alternative solutions to customers to retain their business
  • Work with field technicians to service customers at service calls and installations
  • Make recommendations to customers on features, accessories, upgrades, and rate plans
Requirements
  • Proven experience in Telecommunications and Computers required
  • Excellent verbal and written communication skills required
  • Must be detail-oriented with good organizational and time management skills
  • Ability to multitask and prioritize work in a fast-paced environment required
  • Excellent troubleshooting and problem-solving skills required
  • High School Diploma or recognized equivalent required
  • Ability to work a flexible schedule required
Preferred Qualifications
  • Basic understanding of TCP/IP and the OSI model strongly preferred
  • Relevant professional certifications preferred e.g. Windows, CompTIA, Cisco, etc.
Working Conditions

Must be able to sit for long periods and use computer keyboard and/or mouse while viewing computer screen. Must be willing to work a flexible schedule shared by other department members.



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