Ambulatory Service Coordinator

7 days ago


San Antonio, Texas, United States CHRISTUS Health Full time

Job Summary:

We are seeking a highly skilled Ambulatory Service Representative to join our team at CHRISTUS Health. In this role, you will be responsible for performing a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.

Key Responsibilities:

  • Receive and direct phone calls from patients and physician offices, prioritizing appointments to foster optimum patient care and efficient utilization of physician's clinical staff.
  • Schedule patients for treatment by multiple providers and treatment areas, arranging associated tests and procedures according to established guidelines and specific criteria.
  • Handle urgent patient care calls, alerting providers to emergent patient care symptoms and concerns, and schedule urgent care appointments as needed.
  • Confirm and verify patient demographic and insurance information, collect co-payments from patients upon arrival when applicable, and obtain signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
  • Collaborate with insurers to obtain patients' prior-authorizations for procedures and tests, following guidelines established by insurers to ensure pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
  • Review and audit billing discrepancy reports, researching errors for resolution, and verify eligibility for procedures or tests from various health care institutions.

Requirements:

  • High School Diploma

Work Type:

Full Time



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