Field Service Technician

6 days ago


Baltimore, Maryland, United States Philips Full time

About the Job

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As a Field Service Engineer, you will be responsible for installing, troubleshooting, servicing, and maintaining equipment at customer sites, providing exceptional customer service and ensuring timely resolution of customer issues.

Your role will involve:

  • Customer-Focused Approach: Collaborate with customers to understand their needs and provide tailored solutions.
  • Technical Expertise: Apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
  • Teamwork: Participate in regional work teams to improve processes, identify training gaps, and drive business success.
  • Administrative Tasks: Complete administrative duties within established Philips, State, and Federal regulatory requirements and timeframes.
  • Travel and Logistics: Travel across the specified geography, with an average driving time of 1-4 hours daily and occasional overnight stays.

What You'll Need

  • Qualifications: 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries.
  • Skills: Strong analytical and problem-solving skills, ability to work in a fast-paced environment, and excellent communication skills.
  • Educational Background: Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

Perks and Benefits

  • Competitive Salary: $32.16 to $55.13 per hour, based on location and experience.
  • Overtime Pay: Eligible for overtime pay.
  • Incentive Bonuses: Field service and lead generation incentive bonus plans available.
  • Company Vehicle: Company fleet/car provided for business use.
  • Professional Growth: Opportunities for training, development, and career advancement.

About Philips

We are a leading health technology company dedicated to improving lives through quality healthcare. Our mission is to deliver innovative products and services that make a meaningful difference in people's lives.


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