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Customer Service Representative

2 months ago


Los Angeles, California, United States START ASAP Full time

The Customer Service Representative plays a pivotal role in maintaining the daily operations of the customer service and sales team. This position is responsible for developing, implementing, and maintaining processes, procedures, and programs to enhance customer service and promote company standards. The goal is to engage employees in driving customer loyalty and customer engagement through exceptional customer service.

**Key Responsibilities:**

  • Supports initiatives that drive team performance toward departmental and organizational goals.
  • Assists the customer service and sales team in achieving operational goals.
  • Hires and provides training for new and/or less experienced customer service and sales staff.
  • Reviews and evaluates work to ensure quality and timeliness.
  • Investigates and researches escalated customer service inquiries.
  • Ensures employee behaviors are focused on improved customer satisfaction to drive customer loyalty.