Technical Support Specialist
1 month ago
This position primarily allows for remote work, although occasional office visits may be necessary.
Key Responsibilities
- Act as the initial contact for clients requiring technical support via phone or email.
- Conduct remote diagnostics using appropriate techniques and relevant inquiries.
- Identify the optimal solution based on the customer's issue and the information provided.
- Deliver precise information regarding IT products and services.
- Document incidents and their resolutions in a systematic manner.
- Maintain communication with customers, providing updates on their inquiries and status.
Required Qualifications
- Proficiency in Windows and Office applications is essential.
- Familiarity with Active Directory, Microsoft 365, and Azure is advantageous.
All personnel are expected to allocate their scheduled hours to BIG Language Solutions, and the use of company resources for external purposes is strictly prohibited.
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