Administrative Coordinator
1 month ago
About Everstory Partners
At Everstory Partners, our mission is to provide compassionate and personalized support to individuals and families navigating loss. We strive to create supportive spaces where people can find solace, meaning, and hope. Our team is dedicated to understanding the complex nature of grief and providing guidance and comfort to those who need it.
The Administrator Role
The Administrator role at Everstory Partners is a vital part of our location team. This position is multi-faceted, allowing the successful candidate to learn and grow within the company. As an Administrator, you will be responsible for creating a customer-focused environment through every interaction. Your duties will include:
- Contract processing and quality control, ensuring all contracts are valid before entry.
- Banking duties, including cash receipt entry, deposit slips, credit card transactions, and bank deposits.
- Cemetery daily processing of IOAs, following company standards and policies.
- File maintenance and record keeping, updating customer files and scanning documentation as required.
- Human Resources, coordinating onboarding responsibilities as needed.
- Accounts Payable, ensuring all bills are paid promptly and processing purchases and invoices through the current system.
- Accounts Receivable, collecting past and present balance amounts due for delinquent location customer contracts.
- Deeds and Certificates, providing deeds and certificates to Sales Management each week and logging and processing according to location and state guidelines.
- Work and Memorial Orders, ordering memorials when paid in full and managing work orders for Park Services.
- White Board Meetings, participating in daily meetings between Administration, Maintenance, and Sales Department.
- Reporting, including Trust, state required, and month-end processing.
Core Competencies
- Compassion - genuinely cares about people, is concerned about their work and non-work problems, and is available and ready to help.
- Customer Focus - dedicated to meeting the expectations and requirements of internal and external customers, gets first-hand customer information, and uses it for improvements in products and services.
- Ethics and Values - adheres to a set of core values and beliefs, acts in line with those values, rewards the right values, and disapproves of others.
Requirements
- Basics - multi-line phone skills, filing skills, ability to type 40 words per minute with minimal errors, and data entry skills.
- Customer Focus - ability to abide by company policies, keep employee and customer information confidential, and provide excellent customer service.
- Team Focus - proficient organizational skills, ability to multitask efficiently, and work well independently or as part of a team.
- Valid state driver's license and access to a personal vehicle for some locations.
- High School equivalency required.
- Minimum of one-year experience in administration or customer service.
Our Investment in You
Everstory Partners is committed to providing a quality work environment and opportunities for personal and professional growth. Our benefits package includes medical, dental, 401k with a company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO programs, and volunteer opportunities.
Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
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