Shift Team Lead

1 day ago


Conway, South Carolina, United States Dunkin' Full time
Shift Leader Job Description

As a Shift Leader at Dunkin', you will play a key role in ensuring the success of our restaurants. Your primary responsibility will be to lead a team of Crew Members to deliver exceptional guest experiences and execute operational standards.

Key Responsibilities:
  • Team Environment: Foster a positive and respectful team culture, providing feedback and recognition to Crew Members. Deploy team members effectively to meet guest needs and service standards.
  • Operations Excellence: Prioritize guest satisfaction, drive a sense of urgency, and reinforce the use of systems and procedures. Monitor team performance to ensure quality, service, and cleanliness standards are met.
  • Profitability: Ensure restaurant standards and marketing initiatives are executed during shift. Control labor costs, food costs, and cash, and monitor Crew Members' compliance with policies and procedures.
Qualifications:
  • Skills: Fluency in English, math, and writing skills. Restaurant, retail, or supervisory experience preferred.
  • Competencies: Guest Focus, Passion for Results, Problem Solving and Decision Making, and Building Effective Teams.

At Dunkin', we are committed to providing a positive and inclusive work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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