Service Designer

3 weeks ago

Irving, Texas, United States Citigroup Inc Full time
Job Summary

The Service Designer is a seasoned professional role that requires in-depth disciplinary knowledge and expertise in developing new techniques and improving processes and workflows. This role integrates subject matter and industry expertise within a defined area, requiring a strong understanding of how areas collectively integrate within the sub-function and coordinate with the objectives of the function and overall business.

Key Responsibilities
  • Develop frameworks that support the evolving organization, including experience mapping, cross-functional collaboration activities, vision storyboard, and service blueprints.
  • Work with Product Manager, Developers, and fellow Designers to coordinate research activities, strategy sessions, ideation, design, and testing of new product and service concepts.
  • Influence stakeholders with compelling visual and verbal storytelling, gather and incorporate feedback, and foster alignment through strategic vision and creative innovation.
  • Identify, understand, and represent the customer's needs in the development of products, channels, and new opportunities for the company.
  • Understand business objectives, user needs, and UX goal scopes, incorporating technical and business requirements to create intuitive user-centered solutions.
  • Familiarize yourself with Americans With Disabilities Act (ADA) fundamentals to incorporate into designs.
  • Keep up to date on current design tools and trends.
  • Effectively deliver according to timelines and escalate if issues arise where timelines cannot be met.
  • Be open to feedback from multiple stakeholders and incorporate feedback with a positive attitude.
  • Support your team in ways that may not be outlined in daily job duties.
  • Offer knowledge transfer sessions and help with on-the-job training new employees to get them up to speed.
Qualifications
  • Experience delivering with an agile methodology.
  • Strong analytical and quantitative skills; data-driven and results-oriented.
  • 5-8 years in Service Design, Design Strategy, Human-Centered Design, Design Thinking Tools and Methods, or relevant experience.
  • Experience in affecting large culture change.
  • Experience leading infrastructure programs.
Education

Bachelor's/University degree or equivalent experience.

Job Family Group

Technology

Job Family

Digital Design Engineering

Time Type

Full time

Primary Location

Irving, Texas, United States

Primary Location Full Time Salary Range

$107,160.00 - $160,680.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit https://www.citi.com/careers/benefits.

Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date

August 6, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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