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Field Service Engineer

2 months ago


New York County New York, United States Aniai, Inc Full time
About the Field Service Team

Aniai's Field Service Team is responsible for ensuring the successful deployment and maintenance of our flagship product, Alpha Grill, across the globe. With a growing customer base, we are seeking a highly skilled and experienced Field Service Engineer to join our team in the early stages of our US market expansion.

About the Field Service Engineer Role

We are looking for a seasoned Field Service Engineer to lead installations and maintenance for our robotic kitchen solutions. As a key member of our team, you will be responsible for providing technical support and education to customers, optimizing performance, and delivering exceptional customer service.

Key Responsibilities:
  • Deployments: Install Alpha Grill in customer sites, ensuring proper configuration and calibration for optimal performance.
  • Training: Provide comprehensive training and guidance to customers on how to use Alpha Grill and troubleshoot common issues.
  • Maintenance: Monitor Alpha Grill performance KPIs, identify areas of improvement, and promptly address customer concerns or issues.
  • Demos & Testing: Lead customer-facing demos alongside the Sales team and configure recipes on Alpha Grill using customers' specifications.
  • Team Support: Support other Aniai teams with product expertise, specification requests, and other customer inquiries.
Requirements:
  • Bachelor's degree in a relevant field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced startup environment.
  • Experience in robotics, kitchen equipment manufacturing, or restaurants (bonus).
  • Valid driver's license and willingness to travel at least 50% to customer locations.
What We Offer:
  • Competitive salary and equity.
  • 100% covered top-tier medical, dental, and vision insurance.
  • 15 days PTO + 5 paid-sick days + 7 company holidays.
  • NYC HQ loft with free coffee, snacks, drinks, and more.
  • Newest Apple MacBook and other necessary equipment.
  • Team bonding activities and access to Alpha Grill.