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Field Service Engineer
2 months ago
Aniai's Field Service Team is responsible for ensuring the successful deployment and maintenance of our flagship product, Alpha Grill, across the globe. With a growing customer base, we are seeking a highly skilled and experienced Field Service Engineer to join our team in the early stages of our US market expansion.
About the Field Service Engineer RoleWe are looking for a seasoned Field Service Engineer to lead installations and maintenance for our robotic kitchen solutions. As a key member of our team, you will be responsible for providing technical support and education to customers, optimizing performance, and delivering exceptional customer service.
Key Responsibilities:- Deployments: Install Alpha Grill in customer sites, ensuring proper configuration and calibration for optimal performance.
- Training: Provide comprehensive training and guidance to customers on how to use Alpha Grill and troubleshoot common issues.
- Maintenance: Monitor Alpha Grill performance KPIs, identify areas of improvement, and promptly address customer concerns or issues.
- Demos & Testing: Lead customer-facing demos alongside the Sales team and configure recipes on Alpha Grill using customers' specifications.
- Team Support: Support other Aniai teams with product expertise, specification requests, and other customer inquiries.
- Bachelor's degree in a relevant field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced startup environment.
- Experience in robotics, kitchen equipment manufacturing, or restaurants (bonus).
- Valid driver's license and willingness to travel at least 50% to customer locations.
- Competitive salary and equity.
- 100% covered top-tier medical, dental, and vision insurance.
- 15 days PTO + 5 paid-sick days + 7 company holidays.
- NYC HQ loft with free coffee, snacks, drinks, and more.
- Newest Apple MacBook and other necessary equipment.
- Team bonding activities and access to Alpha Grill.