Customer Service Representative

4 days ago


Cambridge, Ohio, United States Quanex Building Products Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Quanex Building Products. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with customers, both verbally and in writing
  • Process customer orders and resolve any issues related to shipments
  • Initiate tracers with shipping carriers to resolve delivery issues
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Provide feedback to customers on their experiences and suggestions for improvement
  • Meet or exceed customer satisfaction targets

Requirements

  • 3 years of experience in a customer service position
  • Prior experience working in a manufacturing company is preferred

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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