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IT Service Management Specialist

1 month ago

Chandler, Arizona, United States TEKsystems Full time
Job Overview

The IT Service Management Specialist will be responsible for managing the lifecycle of incidents and problems within the enterprise environment. This includes coordinating with stakeholders, escalating issues, and reporting on incident resolution.

Key Responsibilities:

  • Manage incident and problem lifecycle
  • Coordinate with stakeholders and teams
  • Escalate issues as necessary
  • Report on incident resolution

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and coordination skills
  • Ability to work in a 24x7x365 environment

Working Conditions:

The IT Service Management Specialist will work in a fast-paced environment, coordinating with multiple teams and stakeholders to resolve incidents and problems. This role requires strong analytical and problem-solving skills, as well as excellent communication and coordination skills.