Service Team Member

3 days ago


Harrisburg, Pennsylvania, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
  • Store Recovery: Maintain a clean and organized store environment, including merchandise recovery and restocking, to ensure a positive shopping experience for customers.
  • Checkout Experience: Ensure a fast and efficient checkout process, handling cash and credit transactions accurately and efficiently.
  • Omni-Channel Support: Assist customers with online orders, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
  • Merchandise Duties: Participate in truck unloading, stocking, and planogram (POGs) processes to ensure accurate and efficient merchandise placement.
  • Store Maintenance: Perform regular store maintenance tasks, including cleaning and organization, to maintain a safe and healthy work environment.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, resolve customer issues, and maintain a positive store environment.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in retail or hospitality.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Physical Demands: Ability to stand for long periods, move throughout the store, and lift up to 50 pounds.
  • Availability: Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
What We Offer
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
  • Training and Development: Ongoing training and development opportunities to enhance skills and knowledge.
  • Team Environment: Collaborative and supportive team environment with opportunities for growth and advancement.

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