Patient Services Representative

4 days ago


Hilo, Hawaii, United States West Hawaii Community Health Center Full time
Job Title: Patient Services Representative

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at West Hawaii Community Health Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities:
  • Greets patients and visitors, checks them in for scheduled and walk-in appointments, and updates patient records as needed.
  • Provides general information to patients concerning the functions of our health center and answers phone calls to connect callers to the appropriate offices or staff.
  • Schedules and reschedules appointments, verifies patient information, and forwards referrals and lab results as necessary.
  • Maintains accurate patient data, prepares patient charts, and verifies insurance eligibility and personal income for self-pay patients.
  • Collects payment from patients, posts charges, and generates receipts, while also counseling patients who are unable to pay and referring them to our billing department.
Requirements:
  • High school graduate or equivalent and six months to one year of related experience and/or training.
  • Basic knowledge of general office procedures, including filing, copying, and faxing.
  • Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
  • Excellent communication and customer service skills, with the ability to work effectively with diverse groups of people.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.



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