Retail Operations Manager Lead
4 days ago
We are seeking a highly motivated and customer-focused Customer Service Leader to join our team. In this role, you will be responsible for leading our front-end team to deliver exceptional customer service, drive sales growth, and maintain high standards of operational excellence.
Key Responsibilities:- Lead the front-end team to achieve customer service standards and drive sales growth through effective leadership and coaching.
- Collaborate with the Customer Service Manager and Assistant Customer Service Manager to develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain accurate records of customer interactions, sales data, and operational metrics to inform business decisions.
- High school graduate or equivalent required.
- Minimum 1 year of experience in a customer-facing role, preferably in retail or food service.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
The estimated annual salary for this position is around $45,000 - $55,000, depending on location and experience. If you are a results-driven leader with a passion for delivering exceptional customer service, we invite you to apply.
About Food LionAs a leading grocery retailer, Food Lion is committed to providing an easy, fresh, and affordable shopping experience to our customers. With a strong presence in the Southeastern and Mid-Atlantic regions, we strive to make a positive impact on our communities through our operations and philanthropic efforts.
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