Retail Operations Manager Lead

4 days ago


Darlington, South Carolina, United States Food Lion Full time
Customer Service Leader Job Summary

We are seeking a highly motivated and customer-focused Customer Service Leader to join our team. In this role, you will be responsible for leading our front-end team to deliver exceptional customer service, drive sales growth, and maintain high standards of operational excellence.

Key Responsibilities:
  • Lead the front-end team to achieve customer service standards and drive sales growth through effective leadership and coaching.
  • Collaborate with the Customer Service Manager and Assistant Customer Service Manager to develop and implement strategies to improve customer satisfaction and loyalty.
  • Maintain accurate records of customer interactions, sales data, and operational metrics to inform business decisions.
Requirements:
  • High school graduate or equivalent required.
  • Minimum 1 year of experience in a customer-facing role, preferably in retail or food service.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.

The estimated annual salary for this position is around $45,000 - $55,000, depending on location and experience. If you are a results-driven leader with a passion for delivering exceptional customer service, we invite you to apply.

About Food Lion

As a leading grocery retailer, Food Lion is committed to providing an easy, fresh, and affordable shopping experience to our customers. With a strong presence in the Southeastern and Mid-Atlantic regions, we strive to make a positive impact on our communities through our operations and philanthropic efforts.



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