Retail Operations Leader

4 days ago


Darlington, South Carolina, United States Food Lion Full time
Job Overview

The PT Customer Service Leader will be responsible for ensuring that our customers receive exceptional service and support. This individual will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining high standards of customer service and maximizing sales through excellent customer service.

Responsibilities:

  1. Assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining high standards of customer service and maximizing sales through excellent customer service.
  2. Ensure that customers receive prompt, accurate and friendly service while engaging them to create a positive shopping experience.
  3. Communicate effectively with customers and other associates to resolve issues and concerns.
  4. Conduct regular reviews of customer feedback and make recommendations for improvement.
  5. Collaborate with the Customer Service Manager and the Assistant Customer Service Manager to identify opportunities for process improvements and implement changes as needed.
  6. Develop and maintain a comprehensive understanding of Food Lion's products and services.
  7. Provide coaching and feedback to sales associates on customer service skills and product knowledge.
  8. Perform other duties as assigned by the Customer Service Manager or the Assistant Customer Service Manager.

Requirements:

  • Bachelor's degree in Business Administration or related field preferred.
  • At least 2 years of experience in customer service or retail management.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
  • Ability to lift up to 50 pounds and stand for long periods of time.
  • High school diploma or equivalent required.


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