Restaurant Manager Lead

7 days ago


Indiana, Pennsylvania, United States Ultra Steak Inc. Full time

About Ultra Steak Inc.

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Ultra Steak Inc. is a full-service restaurant concept with a legacy of delivering exceptional dining experiences to our guests. We are seeking an experienced Restaurant Manager Lead to join our team, overseeing the daily operations of one of our esteemed locations.

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Compensation

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We offer a competitive compensation package that includes a base salary of $110,000 per year, along with monthly distributions of 10% of the restaurant's distributable cash flow and additional incentive clubs/accounts.

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Job Description

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The Restaurant Manager Lead will be responsible for ensuring the highest standards of food quality, service, and overall guest satisfaction. Key responsibilities include:

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  • Ensuring compliance with all employment policies and maintaining a safe and healthy work environment\
  • Leading a team of 100 or more individuals and delegating tasks effectively\
  • Maintaining accurate financial records and overseeing weekly and monthly P&L management\
  • Developing key employees and managers through training in employment policies and practices\
  • Collaborating with vendors and support center contacts to ensure seamless operations\
  • Attending regional meetings and staying updated on industry trends and best practices\
  • Ensuring adherence to TIP guidelines and ServeSafe protocols\
  • Managing inventory, supplies, and budgets while minimizing costs\
  • Providing exceptional leadership and mentoring to staff members\
  • Fostering a positive company culture and promoting employee engagement\
  • Maintaining open communication channels with staff, management, and corporate office\
  • Conducting regular performance evaluations and providing constructive feedback\
  • Sourcing and implementing new initiatives to improve operational efficiency and guest satisfaction\
  • Maintaining knowledge of local market trends and competitor analysis\
  • Participating in community events and outreach programs to enhance brand reputation\
  • Supporting the development of key skills such as time management, communication, and teamwork among staff members\
  • Developing and implementing strategies to drive sales growth and increase revenue\
  • Fostering strong relationships with suppliers and partners to negotiate favorable terms\
  • Maintaining accurate records of staff performance, customer feedback, and operational metrics\
  • Staying up-to-date with industry developments, regulatory requirements, and emerging trends\
  • Coordinating special events, promotions, and marketing activities to drive foot traffic and sales\
  • Overseeing staff recruitment, training, and development programs\
  • Continuously improving processes and procedures to optimize efficiency and productivity\
  • Maintaining high levels of customer satisfaction and loyalty through proactive issue resolution and feedback collection\
  • Collaborating with the HR department to develop and implement effective employee retention strategies\
  • Ensuring compliance with all applicable laws, regulations, and company policies\
  • Performing other duties as assigned by management\
  • Addressing conflicts and complaints promptly and professionally\
  • Maintaining confidentiality and adhering to data protection protocols\
  • Building and maintaining strong relationships with customers, vendors, and stakeholders\
  • Maintaining accurate records of customer interactions, preferences, and feedback\
  • Developing and executing plans to improve customer retention and loyalty\
  • Monitoring and analyzing customer feedback to identify areas for improvement\\


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