Telecom Service Advisor

1 week ago


Bellevue, Nebraska, United States Fastwyre Broadband Full time

About the Job:

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We are seeking a highly skilled Customer Service Representative to join our team at Fastwyre Broadband. As a member of our team, you will play a critical role in delivering exceptional service to our customers.

You will be responsible for handling customer inquiries, resolving issues, and providing timely support to ensure customer satisfaction. This includes driving customer satisfaction by proactively offering product and service recommendations, achieving sales targets, handling customer inquiries, and processing service orders.

Key Responsibilities:

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  • Customer Satisfaction Drive: Proactively offer product and service recommendations to match customer needs, ensuring exceptional service delivery.">
  • Sales Target Achievement: Explain and promote our range of services, including local and long-distance telephone, cable television, and internet offerings.">
  • Customer Inquiry Handling: Respond promptly to customer queries related to service applications, installations, policies, and account management.">
  • Service Order Processing: Utilize company systems to process service orders, including installation, disconnection, and feature changes.">
  • Billing and Payment Assistance: Assist customers with billing inquiries, provide account information, and assist with payment options for overdue accounts.">
  • Troubleshooting and Technical Support: Collaborate with technical teams to resolve service disruptions and provide necessary information to assist with troubleshooting.">
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Requirements:

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To be considered for this role, you will need:

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  • Excellent Communication Skills: Both verbal and written, with a positive and professional approach to customer interactions.">
  • Proficiency in Computer Systems: Proficient in using computer systems and software, with the ability to adapt to new technologies and processes.">
  • Strong Teamwork Approach: Ability to take initiative and work independently when required.">
  • Education & Experience: High school diploma or equivalent required; minimum 3+ years of customer service or sales experience preferred.">
  • Estimated Salary Range: $45,000 - $60,000 per year, based on location and experience.">
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What We Offer:

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In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and opportunities for career growth and development.


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