Customer Service Specialist

5 days ago


Silver Spring, Maryland, United States United Bank Inc Full time
Customer Service Role">

We are seeking a highly motivated and customer-focused Universal Banker to join our team. As a key member of our branch operations, you will provide exceptional customer service, build strong relationships with customers, and help us achieve our business objectives.

Main Responsibilities:

  • Deliver exceptional customer service by greeting customers, processing transactions, and addressing customer inquiries in a timely and professional manner.
  • Build strong relationships with customers by understanding their financial needs and recommending suitable products and services.
  • Meet sales targets and contribute to achieving business objectives by maintaining current knowledge of bank products and services.

Requirements:

  • High school diploma or equivalent required; bachelor's degree a plus.
  • Minimum three years of previous professional-level customer contact and service working experience or minimum two years of prior working experience in a banking environment, preferably in a branch required.
  • Prior experience in handling and being accountable for money required.
  • Ability to successfully complete the bank's in-house training program within a reasonable timeframe required.
  • Ability to demonstrate a sales-oriented and relationship-building demeanor in a professional manner.
  • Excellent verbal and written communication skills in English, with proficiency in Microsoft Office Products (Word, Excel) required.
  • Understanding and working knowledge of appropriate core banking systems beneficial.
  • Being detail-oriented, able to multitask, and work independently and in a team environment essential.
  • Demonstrated professionalism required.
  • Ability to travel within the branch region up to 15%.


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