Customer Service Specialist
5 days ago
We are seeking a highly motivated and customer-focused Universal Banker to join our team. As a key member of our branch operations, you will provide exceptional customer service, build strong relationships with customers, and help us achieve our business objectives.
Main Responsibilities:
- Deliver exceptional customer service by greeting customers, processing transactions, and addressing customer inquiries in a timely and professional manner.
- Build strong relationships with customers by understanding their financial needs and recommending suitable products and services.
- Meet sales targets and contribute to achieving business objectives by maintaining current knowledge of bank products and services.
Requirements:
- High school diploma or equivalent required; bachelor's degree a plus.
- Minimum three years of previous professional-level customer contact and service working experience or minimum two years of prior working experience in a banking environment, preferably in a branch required.
- Prior experience in handling and being accountable for money required.
- Ability to successfully complete the bank's in-house training program within a reasonable timeframe required.
- Ability to demonstrate a sales-oriented and relationship-building demeanor in a professional manner.
- Excellent verbal and written communication skills in English, with proficiency in Microsoft Office Products (Word, Excel) required.
- Understanding and working knowledge of appropriate core banking systems beneficial.
- Being detail-oriented, able to multitask, and work independently and in a team environment essential.
- Demonstrated professionalism required.
- Ability to travel within the branch region up to 15%.
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