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Operations Director
2 months ago
Centennial Mental Health Center is seeking a highly skilled and experienced Operations Manager to join our team. This is a key leadership role that will play a critical part in driving operational efficiencies, enhancing staff performance, and maintaining high standards of service delivery across all locations.
Key Responsibilities- People Management: Assist in the recruitment, training, and development of staff. Implement and manage performance evaluation processes. Address and resolve employee relations issues in collaboration with HR. Promote a positive work environment and culture that aligns with the organization's values and mission.
- Operations Oversight: Regularly travel to the 10 offices to oversee operations, ensure compliance with policies, and identify areas for improvement. Develop and implement operational strategies to enhance efficiency and service quality. Monitor and analyze key performance indicators (KPIs) to drive operational improvements. Ensure all offices adhere to regulatory standards and internal policies.
- Process Improvement: Identify opportunities for process improvements and implement best practices across all locations. Lead and manage projects aimed at operational enhancements. Collaborate with various departments to streamline workflows and improve service delivery.
- Reporting and Communication: Prepare and present operational reports to the Vice President of Operations. Facilitate communication between the Vice President of Operations and office managers. Ensure timely and accurate dissemination of information across all offices.
- Client Engagement: Foster relationships with clients, stakeholders, and community partners. Address client concerns and feedback to enhance service satisfaction. Represent the organization at community events and meetings as needed.
- Bachelor's degree in Business Administration, Healthcare Management, or related field; or a combination of education and equivalent work experience will be considered in lieu of a degree. Master's degree preferred.
- Minimum of 5 years of experience in business, healthcare, or operations management, preferably in a healthcare or behavioral health setting.
- Strong leadership and people management skills. Excellent communication, organizational, and problem-solving abilities. Ability to travel regularly to various office locations within the region. Proficiency in using office software and operational management tools.
$68,612.50/yr to $76,225.00/yr
