AdventHealth University Communication Specialist
4 days ago
We are seeking a skilled Communication Center Specialist to join our team at AdventHealth University in Orlando, Florida. In this role, you will be responsible for conducting regular communication with leads and applicants through phone, email, and text messages.
The ideal candidate will have excellent customer service skills, strong communication abilities, and the ability to work in a fast-paced environment. If you are looking for a challenging and rewarding opportunity, we encourage you to apply.
About the Role:
- Communicate with leads and applicants through phone, email, and text messages
- Ensure all forms of communication reflect a professional, friendly tone
- Provide accurate and timely information to leads and applicants
- Maintain a working knowledge of admissions requirements for all programs utilizing published criteria in the Academic Catalog
- Document all communication touchpoints with leads and applicants within the CRM
- Employ customer recovery strategies as needed, in conjunction with the Communication Center Manager
- Identify and anticipate issues of efficiency and accuracy in the areas for which they are responsible, and develop possible solutions
- Collaborate with the Communication Center Manager to ensure a smooth lead-to-student journey
Requirements:
- High School Diploma/G.E.D.
- 1 or more years of customer service experience
Preferred Qualifications:
- Associate degree in Communications, Marketing, Business, Hospitality, or other related field.
- Three or more years of customer service experience
- Salesforce CRM knowledge experience
Compensation and Benefits:
The estimated salary for this position is $40,000-$50,000 per year, depending on experience. Additionally, AdventHealth offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
About Us:
AdventHealth University is a Seventh-day Adventist institution dedicated to providing high-quality education in healthcare. Our mission is to develop leaders who practice healthcare as a ministry. We value diversity, inclusion, and teamwork, and we strive to create a positive and supportive work environment.
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