Overnight Hotel Operations Specialist
2 weeks ago
TownePlace Suites Portland Vancouver
Position Overview:
At TownePlace Suites, we pride ourselves on fostering a culture that emphasizes teamwork and exceptional service. As an Overnight Hotel Operations Specialist, you will play a crucial role in ensuring our guests have a pleasant experience during their stay. Your attention to detail and commitment to routine will be key in managing hotel operations during the night shift.
Key Responsibilities:
1. Review and verify daily financial transactions and operational checklists for accuracy.
2. Provide prompt and courteous service to all guests, addressing their needs effectively.
3. Utilize problem-solving skills to resolve any guest concerns to their satisfaction.
4. Adhere to cash handling protocols and accurately post and reconcile guest charges.
5. Follow emergency procedures as necessary during overnight hours.
6. Maintain clear communication with all shifts and departments to ensure seamless operations.
Qualifications:
Ideal candidates will have prior experience in customer service, particularly in a night shift environment. Strong verbal and written communication skills are essential. Candidates must be proficient in reading, writing, typing, and using basic technology. This role requires standing for extended periods and the ability to lift a minimum of 25 pounds. Availability to work weekends and holidays is necessary.
Compensation and Benefits:
We offer a competitive salary along with a comprehensive benefits package, including:
- Group insurance options: medical, dental, vision, and company-paid life insurance.
- Paid time off for personal and family needs.
- A company-matched 401(k) plan to help you save for the future.
- Additional voluntary benefits, including short-term and long-term disability, accident, life, and critical illness insurance.
- Life enrichment benefits such as hotel discounts, employee assistance programs, and leadership development opportunities.
- Daily pay options for eligible employees.
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