Front Desk Associate

3 weeks ago


Naples, Florida, United States Springhill Suites Naples Full time

Job Overview:

At SpringHill Suites Naples, we are committed to providing exceptional guest experiences. Our Front Desk Agents play a vital role in making sure our guests feel welcome and comfortable during their stay.

As a Front Desk Agent, you will be responsible for greeting guests, checking them in and out, and answering any questions they may have about their stay. You will also be responsible for handling customer complaints and resolving issues in a timely and professional manner.

To be successful in this role, you will need to have excellent communication skills, be well-organized, and able to multitask. You will also need to have a strong attention to detail and be able to work independently. If you are a team player with a positive attitude and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

**Estimated Salary:** $16 per hour

Responsibilities:
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Field customer complaints when necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
  • Must have graduated high school, received a GED or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred


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