Contact Center Operations Manager

3 weeks ago


Waterford, United States Charter Oak Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Contact Center Assistant Manager to support the Contact Center Manager in the administration and supervision of all Contact Center activities. The successful candidate will be responsible for ensuring that all goals for Achieving Performance Excellence are met.

Key Responsibilities
  • Support the Contact Center Manager in the administration and supervision of all Contact Center activities.
  • Ensure that all goals for Achieving Performance Excellence are met.
  • Develop and implement strategies to improve Contact Center performance and efficiency.
  • Provide coaching and guidance to Contact Center staff to enhance their skills and knowledge.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements

To be successful in this role, you will need:

  • Excellent leadership and communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience in a contact center or customer service environment.
  • Knowledge of contact center software and technology.


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