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Senior Systems Engineer

2 months ago

Littleton, Colorado, United States eTeam Inc Full time
About the Role

eTeam Inc is seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our Operations department, you will be responsible for providing exceptional technical support and expertise to our clients.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients, including troubleshooting and resolving complex technical issues.
  • System Administration: Administer and maintain Linux systems, ensuring high availability and performance.
  • Communication: Communicate effectively with clients, technical teams, and management to ensure seamless support and issue resolution.
  • Problem-Solving: Investigate and identify root causes of technical issues, and implement solutions to prevent future occurrences.
  • Collaboration: Work closely with other technical support teams and Customer Support to ensure incidents and work requests are closed out efficiently.
  • Process Improvement: Review and identify areas for improvement within documented procedures, and work with appropriate groups to implement changes.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related discipline.
  • Experience: 5+ years working in a Linux environment, with experience supporting and troubleshooting highly available systems.
  • Skills: Proficient in Microsoft Office, experience with Ask Now, JIRA, Netcool, or other industry standard monitoring and ticketing tools, and experience troubleshooting with Perfmon, Riverbed, or other performance monitoring tools.
  • Certifications: Information Technology Infrastructure Library Foundation Certificate and Six Sigma Certification are a plus.
About eTeam Inc

eTeam Inc is a dynamic and fast-paced company that values innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.