Customer Solutions Specialist

2 weeks ago

Manheim, Pennsylvania, United States Ephrata National Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Solutions Specialist to join our team at Ephrata National Bank. As a key member of our branch operations, you will be responsible for delivering exceptional sales and service experiences to our customers, while prioritizing their financial wellbeing.

Key Responsibilities
  • Expand and nurture the branch customer network through proactive sales and service initiatives.
  • Enhance the customer experience by identifying solutions to improve and maintain their financial wellbeing.
  • Collaborate with a team of financial partners to deliver a holistic approach to financial wellbeing.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
  • Maintain a solid understanding of product and procedural knowledge to identify and solve customer problems effectively.
  • Stay knowledgeable, maintains and demonstrates an understanding of digital solutions and technology to support customers and solve problems.
  • Demonstrate high proficiency in first contact (one-touch) resolution for issues with banking services and accounts.
  • Demonstrate high level proficiency when opening consumer and business accounts, performing account maintenance, problem resolution and conducting routine transactions.
Requirements
  • High school degree or GED required. Associates degree preferred.
  • 2-3 Years of retail experience, with demonstrated sales results, preferred.
  • In the event that business needs require loan certification, training and MLO compliance requirements to obtain an NMLS number are required within a 12 month period.
  • Ability to demonstrate good judgement and sound decision making.
  • Maintain a high level of integrity.
  • Excellent listening, verbal and written communication skills.
  • Detail oriented, well organized and proficient in multitasking.
  • Excellent relationship building skills.
  • Act as a self-motivated team player.
  • Successful completion of all required training.
  • Must have a professional appearance and manner.
  • Expected to participate and successfully complete appropriate educational classes as required.
Competencies
  • ENB Operational and Functional Competencies
  • Role Specific Competencies:
    • Focused on Customer Needs-Dedication to serving customers enthusiastically both internally and externally.
    • Effective Communications - Understanding of effective communication methods, tools and techniques.
    • Managing Multiple Priorities - Ability to manage multiple objectives, projects, customers, or activities.
    • Problem Solving - Ability to anticipate and resolve operational and procedural problems.
    • Accountability - Promotes a sense of urgency and assumes responsibility while following through on commitments and working to achieve sales goals.
Work Environment

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees.

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