Senior Technical Support Specialist

2 weeks ago


Manheim, Pennsylvania, United States Brady Full time
Job Title: Senior Technical Support Representative

We are seeking a highly skilled Senior Technical Support Representative to join our team at Brady. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:
  • Maintain a Support Queue (Salesforce CRM)
  • Provide Support to cases coming from our channels (Phone, Web and Email)
  • Troubleshoot, diagnose and resolve inquiries using outbound channels (phone or email)
  • Process RMA requests
  • Provide Warranty information for customer assets
  • Develop solutions for customers including JavaScript customizations, Printer Setup, firmware and other upgrades as well as licensing and software
  • Support Sales Staff inquiries
  • Document solutions on Cases

Requirements:

  • Experience in a high-level support environment
  • Knowledge of JavaScript, Scanner and Printer

About Brady:

Brady is a leading provider of technical support services. We are committed to delivering exceptional support to our customers and are seeking a talented individual to join our team.



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