Senior Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Senior Technical Support Representative to join our team at Brady. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.
Key Responsibilities:- Maintain a Support Queue (Salesforce CRM)
- Provide Support to cases coming from our channels (Phone, Web and Email)
- Troubleshoot, diagnose and resolve inquiries using outbound channels (phone or email)
- Process RMA requests
- Provide Warranty information for customer assets
- Develop solutions for customers including JavaScript customizations, Printer Setup, firmware and other upgrades as well as licensing and software
- Support Sales Staff inquiries
- Document solutions on Cases
Requirements:
- Experience in a high-level support environment
- Knowledge of JavaScript, Scanner and Printer
About Brady:
Brady is a leading provider of technical support services. We are committed to delivering exceptional support to our customers and are seeking a talented individual to join our team.
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