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Personal Banker

2 months ago

Williamstown, Vermont, United States Bar Harbor Bank & Trust Full time
About the Role

Bar Harbor Bank & Trust is seeking a highly skilled and motivated Personal Banker to join our team in Williamstown, Vermont. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Customer Service: Provide a complete range of customer transactions and services, including explaining available products and services, and gathering customer information to process new and existing accounts.
  • Account Management: Spend time opening and servicing customer accounts, ensuring that all transactions are accurate and up-to-date.
  • Problem Resolution: Demonstrate ownership of customer problems or requests, following up to ensure effective resolution and customer satisfaction.
  • Sales and Cross-Selling: Sell and cross-sell banking products and services through the utilization of sales techniques, knowledge of those products and services, relationship building, and effective methods of presentation.
  • Product Knowledge: Knowledgeable of and able to discuss basics of business services, mortgages, treasury management, and investment services, effectively referring customers to appropriate departments for completion of the sale.
  • Loan Sales: May discuss, sell, and close consumer loan products.
  • Online Banking Services: Serve as a subject matter expert on suite of Online Banking services, through consultation and education, identify customers who would benefit from these services.
  • Customer Engagement: Consistently meet established standards for first-class customer service, engaged, and curious about customer relationships.
  • Branch Goals: A consistent, strong contributor towards meeting branch goals in deposits, loans, referrals, and other categories.
Requirements
  • Education: Minimum of a high school degree or the equivalent.
  • Experience: Banking, retail experience is preferred.
  • Skills: Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement, decision-maker with well-developed interpersonal skills, active listening and communication skills, verbal and written, proven ability to adapt tone and techniques to best suit the audience, demonstrated ability to solve problems and acclimate quickly to changing priorities, multi-tasking, honesty, and integrity.